Plan and billing

In Allpay, the plan is billed monthly. After registration, you get a 7-day trial period. All paid modules are charged to the internal balance, and once a month the outstanding amount is charged to the linked card.

Subscription fee and processing fees

The subscription fee and payment processing fees are different charges.

The subscription fee is charged to your card once a month. Payment processing fees are charged separately for each successful payment and are deducted from your payout.

Trial period and billing date

After registration, every client gets a 7-day trial period. At the end of the trial period, the system will charge the first payment for the next billing period.

The date of the first charge becomes the fixed monthly billing date for the plan. It does not change in the future.

For example, if you registered on March 10, the trial period will end on March 17. On that day, the system will charge the first payment for the next billing period. The following charges will take place on the 17th of each month.

How the internal balance works

All paid services and modules that you activate during the month are charged to the internal Allpay balance in <span class="u-richtext-element">Settings</span> → <span class="u-richtext-element">Plan</span> → <span class="u-richtext-element">Billing</span>.

In the standard scenario, you do not need to top up the balance in advance. On the monthly billing date, the balance is charged for the next billing period. Immediately after that, the system charges this amount to the linked card, and the balance returns to zero.

If the card charge fails, the outstanding amount remains on the balance, and the balance stays negative until the debt is paid.

If a new module with a subscription fee is activated in the middle of a billing period, its cost is calculated proportionally to the time remaining until the next billing date.

If a module with a paid activation fee but no subscription fee is activated in the middle of a billing period, the activation fee is charged to the balance when the module is connected.

In some cases, the balance can be topped up in advance by bank transfer through support. This is usually used by companies that do not have a corporate card.

Canceling your Allpay subscription

You can cancel your subscription at any time. To do this, click “Disable all” in <span class="u-richtext-element">Settings</span> → <span class="u-richtext-element">Plan</span>.

After cancellation, the service will continue to work and payments will continue to be processed until the end of the paid period. After that, the service will be disabled, and no new debt will be charged for the next billing period.

The “Disable all” button disables all paid services at once:

• the main payment processing service;
• the Subscriptions module;
• the Shopify module, if it was active;
• other paid modules, if they were active.

If you want to disable only one module, you need to do this in <span class="u-richtext-element">Settings</span> → <span class="u-richtext-element">Payment modules</span>.

After the service is disabled, your account and payment history are saved. If needed, you will still be able to log in to your account and view previous transactions. The service can always be activated again to resume accepting payments.

If there is an outstanding debt on the balance when the service is reactivated, it will be paid immediately after the service is activated or a new card is linked.

Failed charges

If the system cannot charge the card, an error message will appear in the Allpay interface. An email is also sent for each failed charge.

The system makes four charge attempts in total:

Attempt 1 — the first failed charge.

Attempt 2 — 2 days after the first attempt.

Attempt 3 — 10 days after the first attempt.

Attempt 4 — one month after the first attempt.

Until the final charge attempt, the service continues to work as usual. If the debt is not paid after the fourth attempt, payment processing will be suspended.

The unpaid debt will remain on the internal balance. It must be paid before you can continue using the service.

Four charge attempts during the month give you enough time to fix the card issue without losing the ability to accept payments.

You can view the charge attempt history in <span class="u-richtext-element">Settings</span> → <span class="u-richtext-element">Plan</span> → <span class="u-richtext-element">Payment methods</span>.

How to pay an outstanding debt

To pay an outstanding debt, add a valid card in <span class="u-richtext-element">Settings</span> → <span class="u-richtext-element">Plan</span> → <span class="u-richtext-element">Payment methods</span>, or open the menu of an already linked card by clicking the three dots and select “Try again”.

Before trying again, make sure the reason for the failed charge has been fixed. For example, check that the card has enough funds, is not blocked, and is allowed for online payments.

Payment methods

The card you added during registration becomes the main payment method for the plan.

In <span class="u-richtext-element">Settings</span> → <span class="u-richtext-element">Plan</span> → <span class="u-richtext-element">Payment methods</span>, you can:

• delete a card;
• add a backup card;
• set another card as the main payment method;
• manually retry a charge if there was a card payment error.

If several cards are added, the system first tries to charge the card marked as the main one. If the charge from the main card fails, the system automatically tries to charge the backup card.

The backup card is used only if the charge from the main card fails.

For example, you can add a new card and set it as the main payment method. In this case, the previous card will become the backup card.