Help Center

A payout is a transfer of money from your received payments to your bank account, minus fees.

Payouts are made automatically once a month, on the 6th. The payout includes payments that were received in the previous month.

It usually takes up to three business days for the money to appear in your bank account.

The minimum payout amount is 100 ILS, USD, or EUR.

Installment payments are transferred once a month, as money is charged from the customer’s card.

Payment processing time

After a customer makes a payment, it is processed within 3–7 business days. Once processed, the payment is assigned a payout date — the 6th day of the following month.

For example, if a payment is processed on August 25, it will be paid out on September 6. If it is processed on September 2, the payout date will be October 6.

This means there may be cases when a payment is made at the end of one month but processed in the next. In such cases, the payout will be shifted by an additional month. For instance, a payment made on August 30 may be processed on September 2 and therefore will be paid out only on October 6.

You can check the payout date of each payment in its details by clicking the “Details” button.

Fees

If a payout is less than 5,000 ILS, the acquiring bank charges a fee of 17.58 ILS (including VAT).

To avoid this fee, you can set payouts to happen only after the balance reaches 5,000 ILS.

Manual payouts

You can turn off the automatic payout on the 6th. In this case, the payout balance will grow each month, and the money will wait until you request it.

There are three payout options:

1. Automatic on the 6th. Each month on the 6th, all available funds in the balance are paid out automatically.
2. Automatic after reaching a set amount. The balance is topped up on the 6th of each month and will be paid out once it reaches the amount you choose. For example, if you set 5,000 ILS, you will not pay the small-payout fee.
3. Manual payouts. The balance is topped up on the 6th, but you decide when to request the payout.

Notifications

You can get payout notifications by e-mail or in Telegram. They can be set up in <span class="u-richtext-element">Settings</span> ➙ <span class="u-richtext-element">Notifications</span>.

Bank account for payouts

Payouts are sent only to the business bank account you gave during registration. You can check it in the settings.

To change the account, you need to provide a bank document with the details of the new account.

Refunds

If you made refunds to customers during the month, these amounts will be deducted from your next payout.

Breakdown and documents

On the 11th of each month, a record appears in the payout history with two documents:

1. A breakdown of all payments for the previous month with the fees shown.
2. A fee receipt, which can be used for accounting.

See also: “Where to download the payment system fee receipt”.

Weekly payouts

If you want to receive payouts more often than once a month, see the article: “Weekly payouts”.

Sometimes customers contact sellers complaining that their card was charged twice for the same purchase. In fact, no double charge occurs.

How the payment process works

Each card payment goes through two stages:

1. Authorization (pending)
   The bank temporarily blocks the amount on the customer’s card. In the banking app or statement this appears as a separate transaction. The funds are not yet charged, only reserved.
2. Capture (final charge)
   After the transaction is confirmed, the funds are charged.

Some banks display these two stages as separate transactions, so it may look like two charges. In reality, the money is taken only once.

Why this happens

The way transactions are displayed depends on the card-issuing bank and the type of card.

In some banks the authorization disappears immediately after the charge, while in others it may remain for several days or even weeks. Later it disappears from the statement or merges with the second entry.

What to tell the customer

1. Check in your Allpay dashboard that the payment really went through only once.
2. Explain to the customer that the first entry is a temporary authorization and the second is the actual charge. If the authorization temporarily reduced the balance, the funds will be returned.
3. If the customer still has doubts, recommend that they contact their bank to verify the status of the transactions.

International customers find it easier to view prices in their own currency, while businesses prefer to receive funds in shekels without losing money on conversion. For this, a multi-currency price format is available.

To display the amount on the payment page in dollars (USD) or euros (EUR), go to <span class="u-richtext-element">Settings</span> ➙ <span class="u-richtext-element">Payment links</span> and enable the «Multi-currency price format» toggle. Then select the desired currencies from the dropdown list.

Now, when creating a payment link, a currency toggle will appear below the amount. If you select USD, the amount will be shown in dual format, for example: 100 USD (350 ILS).

This is not the transaction currency, but only the display format of the amount on the payment page. The transaction will be processed in ILS at the current exchange rate, and the receipt will be issued in ILS. The exchange rate source is Google Finance.

The exchange rate is calculated at the moment the customer opens the payment link.

If the customer’s card is in dollars, their bank will automatically convert the amount to ILS at its own exchange rate. You will receive the full payment amount in shekels.

If you need to receive payments in a foreign currency instead of shekels, see the article Accepting payments in USD and EUR.

Missing a currency?

If the currency you need is not listed, please contact support.

Integrations

‍The payment request sent from your website includes two parameters: the currency and the payment amount. For example, if the currency is CAD (Canadian dollar), the payment button will display the amount in both CAD and ILS. The system will convert Canadian dollar to shekels and charge the customer’s card in shekels.

After payment, customer receives an email notification about the payment. Make sure this feature is enabled in <span class="u-richtext-element">Settings</span> -> <span class="u-richtext-element">Notifications</span>

An email notification by itself is not a receipt.

If you enable integration with the EasyCount electronic receipt system, the receipt will be created automatically, and a button for downloading it will be added to the notification.

Example of email notification

To accept online payments, you must have a website or a business page on a social network that provides information about your business.

Website Requirements

<span class="u-richtext-counter">1</span> The website content must clearly explain what you sell.

<span class="u-richtext-counter">2</span> Your website must include the following business contact details:

• Phone number (or WhatsApp), 
• Email address 
• Physical address (city, street, and house number)

If your business does not have a physical address, provide the one listed in your business registration certificate (Ishur Osek Patur/Murshe).

<span class="u-richtext-counter">3</span> Include a Privacy Policy and Terms of Service for selling products or providing services in English or Hebrew.

Privacy Policy template: ENG, HEB

Terms template (product sales): ENG, HEB

Terms template (service provision): ENG‍

These templates are examples. Allpay does not provide legal advice!

The website can be in any language and domain zone, but the Privacy Policy and Terms of Service must be in English or Hebrew.

<span class="u-richtext-counter">4</span> If your business requires licensing, display the relevant licenses and certificates on your website.

Social network page requirements

<span class="u-richtext-counter">1</span> The content must clearly indicate that the social network page is used for business purposes and specify the services or products offered.

<span class="u-richtext-counter">2</span> The page must include easily visible contact details:

• Phone number
• Email address
• Physical address (city, street, and house number).

If requirements are not met

Failure to meet these requirements may result in your request to process payments being denied.

Allpay, like any payment service in Israel, depends on an external regulator for issuing permissions. We do our best to help our clients obtain approval, but this is only possible with your cooperation.

A J5 transaction is a two-step payment process that begins with a pre-authorization. In the first step, the specified amount is reserved (held) on the buyer’s card for up to 168 hours (7 days) without actually charging the card.

To charge the reserved funds, the seller must initiate a charge request within that time frame and within the reserved amount. If the charge is for a smaller amount, the remaining balance is automatically released.

The term “J5” is used in Israeli payment systems as an internal code to refer to this type of transaction.

Use Cases

Delivery orders – The amount is reserved when the order is placed and charged after delivery is confirmed.

Variable price orders – For example, when buying products sold by weight (meat, fruits, vegetables), the final price is determined after weighing.

‍Pay as you go – The customer uses a service within a limit, and the final amount is calculated at the end.

Car rentals & hotels – The amount is reserved to cover possible damages or extra expenses.

Custom-made products – When ordering custom furniture or jewelry, the amount is reserved at checkout and charged when the product is ready.

Limitations

The charged amount cannot exceed the reserved amount.

Charging is allowed only once. Any attempt to charge again or after 168 hours will result in an error.

Supported Payment Methods

Both Israeli and international credit and debit cards are supported.

Express payment methods (Apple Pay, Google Pay, Bit) are not supported for J5. These buttons will be hidden on the authorization page.

How to Use

J5 functionality is available to developers via the Allpay API: view API documentation.

Demo

В свойствах отклоненных платежей можно увидеть название ошибки и понять причину.

Коды ошибок

20004 Refusal by credit company. Please try a different card

Платёж не был одобрен банком, выпустившим карту. Для израильских карт это чаще всего связано с превышением кредитного лимита (мисгерет) или недостатком средств на счёте при оплате дебетовой картой. Для иностранных карт банк мог отклонить платёж, сочтя его подозрительным. В обоих случаях держателю карты следует обратиться в свой банк, чтобы уточнить причину отказа.

20010 Payment is not approved for debit cards

Попытка осуществить платеж в рассрочку по дебетовой карте. Такие платежи возможны только по кредитным картам и только выпущенным в Израиле. Больше информации.

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