Document language

Israeli law requires accounting documents, including receipts, tax invoices, and other records, to be issued in Hebrew or Arabic.

In practice, this raises two questions: what to do if a customer prefers to receive the document in English, for example, if they are located abroad, and how to handle a customer name or product name entered in another language.

Document language

The system automatically creates each document in two versions: Hebrew and English. The Hebrew version is the original and is stored in your accounting system, while the English version is a copy. You can choose which version to send to the customer.

Issuing original documents in English requires special approval from the Israel Tax Authority. This is usually unnecessary, as foreign customers can receive an English copy.

Three options are available in the settings:

• Hebrew — all customers receive the document in Hebrew.
• English — all customers receive the document in English.
• English for international payments — customers paying with a card issued outside Israel receive the document in English, while customers paying with an Israeli card receive it in Hebrew.

Regardless of the selected setting, the original Hebrew document is always created and stored in the system.

Customer name and product name

The customer enters their name when making the payment, while you enter the product or service name when creating the payment link.

If the name is entered in a language other than Hebrew or Arabic, such as English, Russian, or French, you can choose one of two options:

• Keep as is — the text appears in the document exactly as entered.
• Translate into Hebrew — the system automatically translates the text into Hebrew before creating the document.

Automatic translation may not always accurately reproduce personal names, brand names, or product and service names. Use the preview to check the result: enter a customer name or product name to see how it will appear in the document. We recommend testing several common examples before enabling automatic translation.

If the translation service is temporarily unavailable, the document will still be created using the original text to avoid delaying its issuance.

This article does not constitute accounting or tax advice. For guidance on accounting requirements, consult an accountant or tax advisor.