Subscriptions are recurring charges from the customer’s card without the need to re-enter card details. In Hebrew, this is called "Oraat Keva", which literally means "standing instruction".
Activate the subscriptions module in the <span class="u-richtext-element">Settings</span> → <span class="u-richtext-element">Modules</span> section.
Creating a subscription
<span class="u-richtext-counter">1</span> When creating a payment link, clock "More" button to expand settings section and change payment type to “Subscription”.
<span class="u-richtext-counter">2</span> Specify when the subscription should start and end, then click the “Create Link” button.
<span class="u-richtext-counter">3</span> Once the customer subscribes using this link, the subscription will appear on the main screen under the “Subs” (Subscriptions) menu.
Subscription start options
Immediately — the first charge will occur at the moment the subscription is created, and then recur on the same day each month.
In N days — the first charge will occur after the specified number of days from the subscription start date, and then continue monthly on that same day.“Date” — the first charge will occur on the selected date. If the selected date is in the past, the subscription cannot be created.
Day of month — the first charge will occur on the specified day of the month and repeat monthly on that same day. If the selected day matches the subscription start date, the charge will happen immediately. If the 30th or 31st is selected but the month doesn’t have that date, the charge will occur on the last day of the month (e.g., February 28th).
Date — the first charge will occur on the selected date. If the selected date is in the past, the subscription cannot be created.
Subscription end options
No end date — charges will continue until the subscription is manually canceled in the dashboard.
Date — charges will continue until the selected date. For example, if the end date is set to August 15, 2030, and charges occur on the 16th of each month, the last charge will take place on July 15, 2030, and there will be no charge in August.
After N charges — the subscription will end after the specified number of charges. For example, to create a one-year subscription, set it to 12.
Subscription statuses
<span class="u-richtext-element" style="background-color: rgba(68, 203, 138, 0.5)">Active</span> — charges are being processed successfully.
<span class="u-richtext-element" style="background-color: rgba(113, 124, 144, 0.2)">Completed</span> — all scheduled charges have been successfully processed.
<span class="u-richtext-element" style="background-color: rgba(242, 201, 76, 0.8)">Cancelled</span> — you manually cancelled the subscription charges.
<span class="u-richtext-element" style="background-color: rgba(221, 94, 94, 0.4)">Failed</span> — a charge attempt failed; the system will make up to 6 more retry attempts.
Tracking subscriptions
Charges from subscriptions appear in two sections:
- On the main payments screen, alongside other payments;
- In the “Subs” section, where you can view the full charge schedule for each subscription.
Notifications about subscription charges are sent by email and Telegram — just like regular payments — if the notification option is enabled in <span class="u-richtext-element">Settings</span> ➙ <span class="u-richtext-element">Notifications</span>.
Cancelling a subscription
In the settings of the desired subscription, select “Cancel subscription”. The customer will receive an email notification that their subscription has been cancelled.
It is not possible to resume charges on a cancelled subscription. The customer will need to re-subscribe.
Failed charge
A scheduled subscription charge may fail if the card has insufficient funds, the credit limit is exceeded, the card has expired, or it has been cancelled.
If a charge fails, the system will automatically make up to 6 more attempts — one per day. If all attempts fail, the subscription will remain in “Failed” status, and the charge history will include a note: “Subscription stopped”.
In the subscription management menu, a “Retry charge” option will appear, allowing you to manually initiate a new charge. Before retrying, we recommend checking with the customer to make sure their card is working properly.
If, when setting up a subscription with the first charge set to “Immediately”, the first charge attempt fails, for example because the card has insufficient funds, the subscription will still be created with the “Failed” status. The system will then automatically schedule a retry attempt.
Subscriptions vs installments
Since installment payments work only with Israeli credit cards, some businesses use subscriptions to collect payments from international customers in multiple parts.
It’s important to understand the difference: With installments you are guaranteed to receive the full amount — even if the customer’s card has insufficient balance on future dates. With subscriptions, each charge is a separate transaction, and if the card has no funds at the time of billing, the charge will fail.
Life hack: a one-time charge on a future date
A subscription can be used not only for recurring payments but also for a one-time charge scheduled for a future date.
When creating the subscription, select “Date” or “In N days” and specify when the first charge should occur. In the subscription end settings, select “After N charges” and set the value to 1.
The customer enters their card details immediately, but the actual charge is made on the selected date or after the specified number of days. Once this single payment has been completed, the subscription ends automatically, so there is no need to cancel it manually.
This is useful for pre-orders, reservations, or deferred payment for services: you secure the customer and their payment method now and process the payment when needed.
All standard subscription mechanisms still apply: the customer receives a notification when the subscription is created, and if the charge fails on the scheduled date, the system makes six additional attempts—one per day.
