In Allpay, the plan is billed monthly. After registration, there is a 7-day trial period.
All paid services and modules are charged to the plan balance. Once a month, the outstanding amount is automatically paid: first from the payout balance, and if there are not enough funds there, then from the linked card.
Subscription fee vs processing fee
The subscription fee and payment processing fee are different charges.
The subscription fee is deducted once a month from your payouts or charged to the linked card. The payment processing fee is charged separately for each transaction, and the remaining amount is credited to the payout balance.
Trial period and billing date
After registration, every client gets a 7-day trial period. At the end of the trial period, the system will charge the subscription fee for the next billing period.
The date of the first charge becomes the fixed monthly billing date for the plan. It does not change in the future.
For example, if you registered on March 10, the trial period will end on March 17. On that day, the system will charge the first payment for the next billing period. The following charges will take place on the 17th of each month.
How the plan balance works
In the standard scenario, the plan balance does not need to be topped up in advance.
All paid services and modules that you activate during the month are charged to the balance in <span class="u-richtext-element">Settings</span> → <span class="u-richtext-element">Plan</span> → <span class="u-richtext-element">Billing</span>, creating an outstanding balance.
When the billing date arrives, the outstanding balance is paid using the funds available for payout, and the plan balance becomes zero again.
If there are not enough funds on the ILS payout balance, for example, if you did not accept any payments during the month, the system will charge the linked card.
If the card charge fails, an outstanding debt is created on the plan balance. In other words, the balance remains negative until the debt is paid.
If a new module with a subscription fee is activated in the middle of a billing period, its cost is calculated proportionally to the time remaining until the next billing date.
In some cases, the plan balance can be topped up in advance by bank transfer through support. This is usually used by companies that do not have a corporate card.
Canceling your Allpay subscription
You can cancel your subscription at any time. To do this, click “Disable all” in <span class="u-richtext-element">Settings</span> → <span class="u-richtext-element">Plan</span>.
After cancellation, the service will continue to work and payments will continue to be processed until the end of the paid period. After that, the service will be disabled, and no new debt will be charged for the next billing period.
The “Disable all” button disables all paid services at once:
- main payment processing service;
- Subscriptions module;
- Shopify module, if it was active;
- other paid modules, if they were active.
If you want to disable only one module, you need to do this in <span class="u-richtext-element">Settings</span> → <span class="u-richtext-element">Payment modules</span>
After the service is disabled, your account and payment history are saved. If needed, you will still be able to log in to your account and view previous transactions. The service can always be activated again to resume accepting payments.
If there is an outstanding debt on the plan balance when the service is reactivated, the system will immediately try to pay it: first from the payout balance, and if there are not enough funds, then from the linked card or a newly added card.
Failed charges
If the system cannot charge any of the payment methods, an error message will appear in the Allpay interface. An email is also sent for each failed charge.
The system makes four charge attempts in total:
- Attempt 1 — the first failed charge.
- Attempt 2 — 2 days after the first attempt.
- Attempt 3 — 10 days after the first attempt.
- Attempt 4 — one month after the first attempt.
Until the final charge attempt, the service continues to work as usual. If the debt is not paid after the fourth attempt, the service will be suspended.
The unpaid debt will remain on the plan balance. It must be paid before you can continue using the service.
Four charge attempts during the month give you enough time to fix the issue without losing the ability to accept payments or create documents.
You can view the charge attempt history in <span class="u-richtext-element">Settings</span> → <span class="u-richtext-element">Plan</span> → <span class="u-richtext-element">Payment methods</span>
How to pay an outstanding debt
To pay an outstanding debt, add a valid card in <span class="u-richtext-element">Settings</span> → <span class="u-richtext-element">Plan</span> → <span class="u-richtext-element">Payment methods</span>, or open the menu of an already linked card by clicking the three dots and select “Try again”.
Before trying again, make sure the reason for the error has been fixed. For example, check that the card has enough funds, is not blocked, and is allowed for online payments.
You can also accept new payments so that they cover the plan debt. However, it is important to remember that each payment is processed for 3–5 days before it reaches the payout balance.
Payment methods
Charging from the payout balance is the default main payment method for all users who use the payment processing service.
The bank card that you added during registration or linked later becomes the backup payment method for the plan.
In <span class="u-richtext-element">Settings</span> → <span class="u-richtext-element">Plan</span> → <span class="u-richtext-element">Payment methods</span>, you can:
- delete a card;
- add a backup card;
- set a card as the main payment method;
- manually retry the charge if there was an error.
You can add a new card and set it as the main payment method. In this case, the payout balance charge method and the previous card will become backup payment methods.
The system first tries to charge the main method, and if the charge fails, it automatically tries to charge the backup methods.
