Help Center

In Allpay, there are two types of expenses:

1. commission on payments
2. subscription fee

Commission

The commission is deducted from each withdrawal. On the 11th of each month, a link to the commission receipt for all payments from the previous month appears in the <span class="u-richtext-element">Withdrawals</span> tab.

Subscription fee

The subscription fee is charged once a month from the linked card. After each charge, a receipt is available in <span class="u-richtext-element">Settings</span> ➙ <span class="u-richtext-element">Plan</span> ➙ <span class="u-richtext-element">Billing</span>.

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In addition to shekels, Allpay supports payments in US dollars (USD) and euros (EUR).

Available payment currencies are shown in the <span class="u-richtext-element">Settings</span> ➙ <span class="u-richtext-element">Permissions</span> section.

By default, only payments in shekels are enabled after registration. To accept payments in USD or EUR, a separate permission must be requested.

Before requesting permission to accept payments in foreign currencies

In many cases, accepting payments in shekels is sufficient for a business. However, if your customers are located in Europe, the US, or other countries, it may be more convenient for them to view prices in USD or EUR.

For this purpose, we offer a special feature — currency display conversion. This means the customer will see the payment amount in, for example, euros, but the actual charge will be made in shekels based on their bank’s exchange rate.

No permission is required to use this feature — it is already available.
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More details: How to display the payment amount in USD or EUR.

We recommend using this solution in most cases.

Requesting permission to accept payments in foreign currencies

Go to <span class="u-richtext-element">Settings</span> ➙ <span class="u-richtext-element">Modules</span> and activate the “USD & EUR” module.

To activate it, you’ll need to upload a bank letter with the details of your foreign currency account. The letter must:

• Be in English
• Include the account number in IBAN format
• Include your name (or company name) and Teudat Zehut number (or company number)

Examples of bank letters:‍ Discount, Leumi, Hapoalim.

The confirmation letter can be downloaded from your bank's online account or obtained by visiting the bank in person. Letters that do not meet the above requirements will not be accepted.

The letter will be forwarded to the relevant credit company (Isracard or CAL — depending on how your business is connected to the Allpay system) with a request to approve foreign currency operations for your account.

The average approval time is 2–4 business days.

Allpay cannot guarantee approval for foreign currency transactions; however, we do everything possible to ensure that all our customers receive the necessary authorization.

When a business website has an English version and clearly displays products or services with prices in USD or EUR, it increases the likelihood of approval.

Once the approval is granted, the module status will change to “Active” and you will receive a notification. Please make sure notifications are enabled under <span class="u-richtext-element">Settings</span> ➙ <span class="u-richtext-element">Notifications</span>.

How to accept payments in foreign currency

When creating a payment link, you will see an option to switch the payment currency.

When creating payments via API, you can pass the values "USD" or "EUR" in the <span class="u-richtext-element">currency</span> parameter.

Commission and withdrawals

We do not charge any additional commission for foreign currency payments — standard rates apply.

However, your bank may charge a fee for receiving currency withdrawals. These withdrawals are made via the SWIFT system and go through a chain of three banks: our bank, your bank’s foreign branch, and your bank in Israel. The total fee per withdrawal can reach up to $40. We cannot influence this fee, but you can ask your bank for better terms.

For this reason, withdrawals are made starting from 100 USD/EUR. Any amount below 100 USD/EUR will be carried over to the next withdrawal.

Receipts

According to the law, official receipts (kabalot and heshbonit mas) must be issued in shekels.

Therefore, for foreign currency payments, the service price in the receipt appears in the payment currency, while the VAT amount and total are shown in shekels based on the current exchange rate. We use exchange rates from Google Finance.

If your customer needs a receipt showing the total amount in the original payment currency (not in shekels), a copy can be downloaded from the EasyCount or Morning dashboard.

The payment page supports languages: Arabic, English, French, German, Hebrew, Italian, Russian and Spanish.

The language is detected automatically based on the customer’s browser language, so each customer sees the payment page in their own language. If the browser language is not supported or cannot be detected, English will be set by default.

To manually control the language of the payment page, in the <span class="u-richtext-element">More</span> section of the payment link settings, change the <span class="u-richtext-element">Auto-detect (browser language)</span> option to the language you need.

The customer will then see the payment page in that language, regardless of their browser settings. The language switcher will still remain available on the checkout page.

Translation of additional fields

If you add custom fields to the payment page, their labels can be translated into all four languages. This makes the payment page convenient for a multilingual audience. For more details, see the article about additional fields.

Language control via API

For payments initiated from your website (i.e., not through payment links created in Allpay), the payment page language can be controlled via the API according to the documentation.

By default, automatic detection based on the browser settings applies.

To have the Bit payment button appear on your payment pages, activate the Bit module in the <span class="u-richtext-element">Settings</span> ➙ <span class="u-richtext-element">Modules</span> ➙ <span class="u-richtext-element">Bit</span> section.

Payment via Bit is only possible from a mobile device on which the Bit app is installed. When paying from a computer, the system will display a QR code for scanning and switching to payment from a mobile device.

Payments received through Bit are credited to the business's bank account along with the payout in the same way as other payments.

Bit button for foreign customers

Since Bit is an Israeli system, we make it possible to hide the Bit button for customers who pay from abroad. The system determines the client's geolocation by its IP.

The corresponding switch can be found in the module settings.

Restrictions

Up to 5000 ILS. Payment via Bit cannot exceed 5,000 shekels. The sum of all payments per month from all customers cannot exceed 20,000 shekels.

ILS. Bit only supports payments in shekels.

No installments. You can only pay with Bit in one payment.

No subscriptions. Bit does not allow you to save your customer card for future charges, so we hide the Bit button for “Subscription” payment links.

No payment from Bit balance. The charge is made from the card linked to Bit. If the card has insufficient funds or the credit limit is exceeded, the payment will fail.

Ten minutes. From the moment you press the Bit button, the customer has 10 minutes to make a payment.

Diners. Diners and Discover brand cards are not supported by Bit.

Name and email

Bit does not give us the payer's name and e-mail address, so we request them ourselves when making a payment.

The e-mail field is optional by default, and if it is not filled in by the customer, a payment confirmation will not be sent. You can make this field required in the Bit module settings.

Integrations

For payment integrations from ours catalogue The Bit button will be shown on the payment page if the module is activated and hidden if not.

API

Software integration developers documentation<span class="u-richtext-element">, can control the display of the Bit button on the payment page by using the show_bit parameter.</span> However, the Bit module must first be activated through your Allpay account.

For test payments, use the real card attached to the Bit app. At the same time, don't forget to activate the test mode for payment integration.

Timer lets you set the exact date and time when a link will automatically turn off and stop accepting payments.

For example, this can be useful when selling event tickets or courses that have a registration deadline.

You can set the timer in the payment link settings <span class="u-richtext-element">More</span> → <span class="u-richtext-element">Timer</span>.

Time is always set according to Israel time

If you enable checkbox <span class="u-richtext-element">Show timer on the payment page</span>, the customer will see how much time is left to complete the payment.

After the link is disabled, it will receive the label <span class="u-richtext-element" style="background-color: rgba(221, 94, 94, 0.4)">Disabled</span>

You can also disable the link when the product is out of stock. See the article about quantity management.

A token is an encrypted representation of a customer’s bank card stored in the payment system. It allows you to charge the card without asking the customer to re-enter card details.

If you use tokens API for subscriptions or recurring payments, your billing interface should be simple, clear, and transparent.

Automatic retry attempts

If a payment fails (for example, due to insufficient funds), set up automatic retry attempts.

It is recommended to make up to 5-7 attempts, gradually increasing the interval between them — for example, after 1 day, then 2 days, then 3 days, and so on.

Always notify the customer about the failed charge and give them time to top up their account or update their card before the next attempt.

Manual retry option

Add a “Retry payment” button so the customer can manually attempt the charge again after resolving the issue.

If there are failed payments, this section should remain accessible and not be blocked.

Allow multiple cards

Let customers add a second card as a backup payment method.

First attempt to charge the primary card. If it fails, try the backup card. This reduces the risk of service interruption.

Display refunds in transaction history

If a refund is issued, it should be clearly visible in the transaction history.

Show the refund amount, date, and the related transaction. This improves transparency and reduces confusion.

Easy cancellation

The unsubscribe button should be visible and easy to access.

Do not automatically delete the saved card after cancellation unless the customer explicitly requests it. This allows them to resume the subscription without re-entering card details.

Clear pricing information

The interface should clearly show:

– subscription price
– taxes
– fees
– total amount charged

Customers should understand exactly what they are paying for.

Notifications

Inform customers about important events such as:

– failed charges
– successful renewals
– refunds

Notifications can be sent by email or any other available channel.

The main goal is to make billing predictable and transparent. The fewer surprises customers face, the fewer cancellations, complaints, and chargebacks you will have.

By adding a logo, images, videos, and a text description, you can turn a payment link into a mini website or landing page.

Logo

The company logo is added in <span class="u-richtext-element">Settings</span> → <span class="u-richtext-element">Company</span>

Media slider

On the payment page, you can add a slider of up to four images or videos.

In the payment link settings, activate the <span class="u-richtext-element">Media</span> block and upload images from your device or add a YouTube link.

<span id="text">Text block</span>

The <span class="u-richtext-element">Text</span> block allows you to add a description and translate it into other languages.

Enter the text in any language and click the auto-translate button. The translation will be generated for all supported languages.

When a customer opens the payment page, the language is determined automatically based on the browser settings, so the customer sees the page in their own language.

If a translation is not added for a specific language, the text from the English tab will be used. Therefore, we do not recommend leaving the English tab empty.

If you make changes to the text, you can clear the translations and generate them again.

Subscriptions are recurring charges from the customer’s card without the need to re-enter card details. In Hebrew, this is called "Oraat Keva", which literally means "standing instruction".

Activate the subscriptions module in the <span class="u-richtext-element">Settings</span> → <span class="u-richtext-element">Modules</span> section.

Creating a subscription

<span class="u-richtext-counter">1</span> When creating a payment link, clock "More" button to expand settings section and change payment type to “Subscription”.

<span class="u-richtext-counter">2</span> Specify when the subscription should start and end, then click the “Create Link” button.

<span class="u-richtext-counter">3</span> Once the customer subscribes using this link, the subscription will appear on the main screen under the “Subs” (Subscriptions) menu.

Subscription start options

Immediately — the first charge will occur at the moment the subscription is created, and then recur on the same day each month.

‍In N days — the first charge will occur after the specified number of days from the subscription start date, and then continue monthly on that same day.“Date” — the first charge will occur on the selected date. If the selected date is in the past, the subscription cannot be created.

‍Day of month — the first charge will occur on the specified day of the month and repeat monthly on that same day. If the selected day matches the subscription start date, the charge will happen immediately. If the 30th or 31st is selected but the month doesn’t have that date, the charge will occur on the last day of the month (e.g., February 28th).

Date — the first charge will occur on the selected date. If the selected date is in the past, the subscription cannot be created.

Subscription end options

No end date — charges will continue until the subscription is manually canceled in the dashboard.

Date — charges will continue until the selected date. For example, if the end date is set to August 15, 2030, and charges occur on the 16th of each month, the last charge will take place on July 15, 2030, and there will be no charge in August.

After N charges — the subscription will end after the specified number of charges. For example, to create a one-year subscription, set it to 12.

Subscription statuses

<span class="u-richtext-element" style="background-color: rgba(68, 203, 138, 0.5)">Active</span> — charges are being processed successfully.

<span class="u-richtext-element" style="background-color: rgba(113, 124, 144, 0.2)">Completed</span> — all scheduled charges have been successfully processed.

<span class="u-richtext-element" style="background-color: rgba(242, 201, 76, 0.8)">Cancelled</span> — you manually cancelled the subscription charges.

<span class="u-richtext-element" style="background-color: rgba(221, 94, 94, 0.4)">Failed</span> — a charge attempt failed; the system will make up to 6 more retry attempts.

Tracking subscriptions

Charges from subscriptions appear in two sections:

1. On the main payments screen, alongside other payments;
2. In the “Subs” section, where you can view the full charge schedule for each subscription.

Notifications about subscription charges are sent by email and Telegram — just like regular payments — if the notification option is enabled in <span class="u-richtext-element">Settings</span> ➙ <span class="u-richtext-element">Notifications</span>.

Cancelling a subscription

In the settings of the desired subscription, select “Cancel subscription”. The customer will receive an email notification that their subscription has been cancelled.

It is not possible to resume charges on a cancelled subscription. The customer will need to re-subscribe.

Failed charge

A scheduled subscription charge may fail if the card has insufficient funds, the credit limit is exceeded, the card has expired, or it has been cancelled.

If a charge fails, the system will automatically make up to 6 more attempts — one per day. If all attempts fail, the subscription will remain in “Failed” status, and the charge history will include a note: “Subscription stopped”.

In the subscription management menu, a “Retry charge” option will appear, allowing you to manually initiate a new charge. Before retrying, we recommend checking with the customer to make sure their card is working properly.

Subscriptions vs installments

Since installment payments work only with Israeli credit cards, some businesses use subscriptions to collect payments from international customers in multiple parts.

It’s important to understand the difference: With installments you are guaranteed to receive the full amount — even if the customer’s card has insufficient balance on future dates. With subscriptions, each charge is a separate transaction, and if the card has no funds at the time of billing, the charge will fail.