Help Center

To export transactions for a specific period or of a specific type, first apply a filter and then click the export button. You can also find the required transactions using search and then export them.

Don’t forget to reset applied filters so you don’t miss any payments.

By default, installment payments are credited monthly in portions according to the number of installments chosen by the customer.

For example, if a purchase is divided into 10 installments, the amount will be credited in 10 equal parts over 10 months, as the customer’s card is charged each month.

However, it is possible to receive the full amount immediately with the first payout.

This service is currently in a trial phase. The launch announcement will be made in the Telegram channel.

Activation

The service is not yet available through the Allpay interface. To activate it, please contact support.

The service is not retroactive, meaning it does not apply to payments made before activation.

Requirements

Before activating the service, the following conditions must be met:

• You have been using Allpay for at least three months.
• The total transaction volume during this period is at least 15,000 ILS.

These criteria help assess the business’s transaction activity and reduce chargeback risks — cases where a business receives a large payout and the cardholder later reports an unauthorized transaction.

Commission

The commission is calculated as:
M × 0.77% × (N − 1)
where M is the full transaction amount
and N is the number of installments (tashlumim) selected by the customer.

For example:
If a total of 10,000 ILS is split into 10 installments of 1,000 ILS each,
then 10,000 × 0.77% × 9 = 693 ILS.

How it works

When a customer chooses to pay in installments, the credit company normally collects the money monthly from the customer’s card and transfers it to the business in parts.

With Sherut Nikayon, the credit company pays the full amount upfront to the business, charging an additional percentage as a fee, and then collects it back from the customer in installments.

You can request the customer's phone number, address, website, or other information by adding additional fields to the payment page.

This applies to payment links created through Allpay. If you are connected via the API, field setup is done on your website.

Adding input fields for payment links

1. Activating additional input fields  

Activate additional input fields in the <span class="u-richtext-element">Settings</span> ➙ <span class="u-richtext-element">Payment Links</span> section.  

2. Adding fields  

‍When creating a payment link, click <span class="u-richtext-element">Advanced</span>, then <span class="u-richtext-element">Manage Fields</span>. Add the required fields and their names, then click "Save".

The added fields will be available for ALL payment links.

3. Activating fields‍

Activate the toggle for the fields you want to display on the payment page for THIS SPECIFIC payment link.

If the field is also marked as required, the customer will not be able to proceed with the payment without filling it in.

4. After payment‍

The information entered by the customer is displayed in the transaction details on the main payment page. It is also included in payment notifications sent to Telegram, your email, and the customer.  

Field labels translation

Field labels can be translated into all available languages.

In the <span class="u-richtext-element">Field management</span> section, select a language using the language switcher and add a translation for each field.

If a translation is not added for a specific language, English will be used as the default language. Therefore, we recommend always adding an English translation.

How to insert a link  

HTML tags are allowed in input field names: <span class="u-richtext-element">a</span> for links, <span class="u-richtext-element">b</span> for bold text, <span class="u-richtext-element">i</span> for italics, and <span class="u-richtext-element">span</span> for applying custom styles.  For example, to insert a link into the name of a checkbox field, the name should look as follows:

Agree with <a href="https://allpay.co.il/terms">the terms</a>  

The result will look as follows:

«Agree with <a href="https://allpay.co.il/terms">the terms</a>»

Video tutorial

We help Amuta (Non-Profit Organization) connect payment system to accept donations.

Amuta is a non-profit organization that aims to promote socially significant goals or ideas in society.

Documents required to enable payments

1. Identity document (תעודת זהות) of the founder or director.
2. Certificate of registration of the amuta (תעודה לרישומה של עמותה).
3. Bank account details confirmation (אישור ניהול חשבון בנק).
4. Minutes specifying the authorized signatories (פרוטוקול מורשי חתימה). Must be notarized by a lawyer. Download a sample.
5. Certificate of proper management (אישור ניהול תקין) or a confirmation of document submission signed by an accountant (אישור הגשת מסמכים).

The Certificate of proper management confirms the legality and continuity of the amuta’s activity over a two-year period. The Confirmation of document submission serves as a temporary equivalent of the Certificate of proper management.

Registration steps

1. Make sure that the amuta site matches requirements.
2. Fill in registration form.
3. Within 24 hours, an Allpay manager will contact you to request missing documents.
4. If everything is in order, you will receive approval within 2-3 days and will be able to start accepting payments.

Technical capabilities

Allpay enables NPOs to accept donations online with ease. You can create payment links with a flexible amount field, allowing donors to choose the amount they wish to contribute. For ongoing support, subscriptions with automatic monthly donations are available.

In addition, all other Allpay features will be available to you, including full integration of payments with your website.

What is the request limit?
60 requests per minute. Contact support if you need a higher limit.

The Apple Pay button allows for quick payments using iPhone, Mac, and other Apple devices.

To make the button appear on the payment page, you need to activate the module in the <span class="u-richtext-element">Modules</span> --> <span class="u-richtext-element">Apple Pay</span>.

The button appears only when the payment page is opened on an Apple device with a saved payment method.

Exceptions

Since Apple Pay does not allow saving card details for future charges, the button will be hidden:

• on payment pages with an installment option if the customer selects more than one installment payment;
• on payment pages of the "subscription" type.

Shipping address

If the customer does not have a shipping address saved in their Apple Wallet, Apple Pay may request it during the payment process. Without this information, the payment may not be completed.

The address must be provided even if no physical delivery takes place — this is due to the way Apple Pay works in the current implementation.

Unsuccessful payments with the name «Applepay Payer»

Apple Pay transmits the customer's name to us only after a successful payment. Pressing the Apple Pay button initiates the payment process, and a transaction appears with the name "Applepay Payer" and the status "Unpaid". The customer then confirms the payment on their device, Apple Pay processes it, and returns the customer's name to us, which we display instead of "Applepay Payer", while the transaction status changes to "Paid successfully".

However, if the payment was not confirmed on the device or was not approved by Apple Pay, the customer's name will remain "Applepay Payer", and we will not see the reason for the decline.

In cases where the customer proceeds to payment from your website and has entered their name at the checkout stage, we will display it instead of "Applepay Payer".

Strong Customer Authentication (SCA) is a mandatory requirement of the European Union aimed at increasing payment security. It requires users to confirm online payments using at least two of the following three independent authentication factors:

1. ‍Something the user knows → password, PIN code.‍
2. ‍Something the user has → phone, bank card, token.
3. ‍Something the user is → biometrics (fingerprint, Face ID, voice).

This means that simply entering a password or an SMS code is not considered sufficient authentication unless it is accompanied by a second factor.

3D Secure as part of SCA

3D Secure (3DS) is a technology designed to protect online payments. It allows banks to request additional customer authentication when paying with a card online.

With 3DS, a bank may require two authentication factors, for example:

• SMS code + online banking password.
• Push notification in the banking app + biometrics.
• Face ID / Touch ID through the banking app.

How Apple Pay complies with SCA

Apple Pay automatically complies with SCA requirements because it uses:

• Biometrics (Face ID, Touch ID) → the “something you are” factor;
• Device (iPhone, Apple Watch) → the “something you have” factor.

When paying with Apple Pay, authentication occurs at the device level, so additional confirmation via 3DS is usually not required.

After a successful payment, you can redirect the customer to an external link or customize the Allpay success page that the customer sees.

Setup

‍In the <span class="u-richtext-element">Settings</span> → <span class="u-richtext-element">Payment links</span>, enable the option “Customize successful payment page”.

Now, when creating a payment link, you can:

1. Set a URL for redirecting the customer.
2. Customize the Allpay success page by adding your own title, text, and button.

API payments

This setting does not apply to payments received via API (from external websites). For those, please refer to the API documentation.

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