Help Center

In addition to shekels, Allpay supports payments in US dollars (USD) and euros (EUR).

Available payment currencies are shown in the <span class="u-richtext-element">Settings</span> ➙ <span class="u-richtext-element">Permissions</span> section.

By default, only payments in shekels are enabled after registration. To accept payments in USD or EUR, a separate permission must be requested.

Before requesting permission to accept payments in foreign currencies

In many cases, accepting payments in shekels is sufficient for a business. However, if your customers are located in Europe, the US, or other countries, it may be more convenient for them to view prices in USD or EUR.

For this purpose, we offer a special feature — currency display conversion. This means the customer will see the payment amount in, for example, euros, but the actual charge will be made in shekels based on their bank’s exchange rate.

No permission is required to use this feature — it is already available.
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More details: How to display the payment amount in USD or EUR.

We recommend using this solution in most cases.

Requesting permission to accept payments in foreign currencies

Go to <span class="u-richtext-element">Settings</span> ➙ <span class="u-richtext-element">Modules</span> and activate the “USD & EUR” module.

To activate it, you’ll need to upload a bank letter with the details of your foreign currency account. The letter must:

• Be in English
• Include the account number in IBAN format
• Include your name (or company name) and Teudat Zehut number (or company number)

Examples of bank letters:‍ Discount, Leumi, Hapoalim.

The confirmation letter can be downloaded from your bank's online account or obtained by visiting the bank in person. Letters that do not meet the above requirements will not be accepted.

The letter will be forwarded to the relevant credit company (Isracard or CAL — depending on how your business is connected to the Allpay system) with a request to approve foreign currency operations for your account.

The average approval time is 2–4 business days.

Allpay cannot guarantee approval for foreign currency transactions; however, we do everything possible to ensure that all our customers receive the necessary authorization.

When a business website has an English version and clearly displays products or services with prices in USD or EUR, it increases the likelihood of approval.

Once the approval is granted, the module status will change to “Active” and you will receive a notification. Please make sure notifications are enabled under <span class="u-richtext-element">Settings</span> ➙ <span class="u-richtext-element">Notifications</span>.

How to accept payments in foreign currency

When creating a payment link, you will see an option to switch the payment currency.

When creating payments via API, you can pass the values "USD" or "EUR" in the <span class="u-richtext-element">currency</span> parameter.

Commission and withdrawals

We do not charge any additional commission for foreign currency payments — standard rates apply.

However, your bank may charge a fee for receiving currency withdrawals. These withdrawals are made via the SWIFT system and go through a chain of three banks: our bank, your bank’s foreign branch, and your bank in Israel. The total fee per withdrawal can reach up to $40. We cannot influence this fee, but you can ask your bank for better terms.

For this reason, withdrawals are made starting from 100 USD/EUR. Any amount below 100 USD/EUR will be carried over to the next withdrawal.

Receipts

According to the law, official receipts (kabalot and heshbonit mas) must be issued in shekels.

Therefore, for foreign currency payments, the service price in the receipt appears in the payment currency, while the VAT amount and total are shown in shekels based on the current exchange rate. We use exchange rates from Google Finance.

If your customer needs a receipt showing the total amount in the original payment currency (not in shekels), a copy can be downloaded from the EasyCount or Morning dashboard.

To have the Bit payment button appear on your payment pages, activate the Bit module in the <span class="u-richtext-element">Settings</span> ➙ <span class="u-richtext-element">Modules</span> ➙ <span class="u-richtext-element">Bit</span> section.

Payment via Bit is only possible from a mobile device on which the Bit app is installed. When paying from a computer, the system will display a QR code for scanning and switching to payment from a mobile device.

Payments received through Bit are credited to the business's bank account along with the payout in the same way as other payments.

Bit button for foreign customers

Since Bit is an Israeli system, we make it possible to hide the Bit button for customers who pay from abroad. The system determines the client's geolocation by its IP.

The corresponding switch can be found in the module settings.

Restrictions

Up to 5000 ILS. Payment via Bit cannot exceed 5,000 shekels. The sum of all payments per month from all customers cannot exceed 20,000 shekels.

ILS. Bit only supports payments in shekels.

No installments. You can only pay with Bit in one payment.

No subscriptions. Bit does not allow you to save your customer card for future charges, so we hide the Bit button for “Subscription” payment links.

No payment from Bit balance. The charge is made from the card linked to Bit. If the card has insufficient funds or the credit limit is exceeded, the payment will fail.

Ten minutes. From the moment you press the Bit button, the customer has 10 minutes to make a payment.

Diners. Diners and Discover brand cards are not supported by Bit.

Name and email

Bit does not give us the payer's name and e-mail address, so we request them ourselves when making a payment.

The e-mail field is optional by default, and if it is not filled in by the customer, a payment confirmation will not be sent. You can make this field required in the Bit module settings.

Integrations

For payment integrations from ours catalogue The Bit button will be shown on the payment page if the module is activated and hidden if not.

API

Software integration developers documentation<span class="u-richtext-element">, can control the display of the Bit button on the payment page by using the show_bit parameter.</span> However, the Bit module must first be activated through your Allpay account.

For test payments, use the real card attached to the Bit app. At the same time, don't forget to activate the test mode for payment integration.

Timer lets you set the exact date and time when a link will automatically turn off and stop accepting payments.

For example, this can be useful when selling event tickets or courses that have a registration deadline.

You can set the timer in the payment link settings <span class="u-richtext-element">More</span> → <span class="u-richtext-element">Timer</span>.

Time is always set according to Israel time

If you enable checkbox <span class="u-richtext-element">Show timer on the payment page</span>, the customer will see how much time is left to complete the payment.

After the link is disabled, it will receive the label <span class="u-richtext-element" style="background-color: rgba(221, 94, 94, 0.4)">Disabled</span>

You can also disable the link when the product is out of stock. See the article about quantity management.

A token is an encrypted representation of a customer’s bank card stored in the payment system. It allows you to charge the card without asking the customer to re-enter card details.

If you use tokens API for subscriptions or recurring payments, your billing interface should be simple, clear, and transparent.

Automatic retry attempts

If a payment fails (for example, due to insufficient funds), set up automatic retry attempts.

It is recommended to make up to 5-7 attempts, gradually increasing the interval between them — for example, after 1 day, then 2 days, then 3 days, and so on.

Always notify the customer about the failed charge and give them time to top up their account or update their card before the next attempt.

Manual retry option

Add a “Retry payment” button so the customer can manually attempt the charge again after resolving the issue.

If there are failed payments, this section should remain accessible and not be blocked.

Allow multiple cards

Let customers add a second card as a backup payment method.

First attempt to charge the primary card. If it fails, try the backup card. This reduces the risk of service interruption.

Display refunds in transaction history

If a refund is issued, it should be clearly visible in the transaction history.

Show the refund amount, date, and the related transaction. This improves transparency and reduces confusion.

Easy cancellation

The unsubscribe button should be visible and easy to access.

Do not automatically delete the saved card after cancellation unless the customer explicitly requests it. This allows them to resume the subscription without re-entering card details.

Clear pricing information

The interface should clearly show:

– subscription price
– taxes
– fees
– total amount charged

Customers should understand exactly what they are paying for.

Notifications

Inform customers about important events such as:

– failed charges
– successful renewals
– refunds

Notifications can be sent by email or any other available channel.

The main goal is to make billing predictable and transparent. The fewer surprises customers face, the fewer cancellations, complaints, and chargebacks you will have.

By adding a logo, images, videos, and a text description, you can turn a payment link into a mini website or landing page.

Logo

The company logo is added in <span class="u-richtext-element">Settings</span> → <span class="u-richtext-element">Company</span>

Media slider

On the payment page, you can add a slider of up to four images or videos.

In the payment link settings, activate the <span class="u-richtext-element">Media</span> block and upload images from your device or add a YouTube link.

<span id="text">Text block</span>

The <span class="u-richtext-element">Text</span> block allows you to add a description and translate it into other languages.

Enter the text in any language and click the auto-translate button. The translation will be generated for all supported languages.

When a customer opens the payment page, the language is determined automatically based on the browser settings, so the customer sees the page in their own language.

If a translation is not added for a specific language, the text from the English tab will be used. Therefore, we do not recommend leaving the English tab empty.

If you make changes to the text, you can clear the translations and generate them again.

Allpay offers two ways to accept online payments: through payment links and through direct integration with your website.

You can use either option — or both at the same time.

Payment links

Payment links are the simplest and most common way to start accepting payments.

In your Allpay dashboard, you create a payment link by entering the name of the product or service and its price, then clicking one button. The system instantly generates a ready-to-use payment page.

You can send this link to your customer via WhatsApp, Instagram, Facebook, or any messenger. The customer opens the link and completes the payment by:

• entering their card details
• choosing Apple Pay or Google Pay
• or paying with Bit

The same link can be used by an unlimited number of customers. You can also create as many new links as you need or edit existing ones.

All payments appear in real time in your Allpay dashboard.

This option is especially convenient if you don’t have a website and work through social media, messengers, or manual invoicing.

Website or online store integration

If you have an online store or a business website, Allpay can be integrated directly into it.

On the Allpay website, there is an “Integrations” section listing popular e-commerce platforms with step-by-step connection guides.

If your store runs on one of the supported platforms, no developer skills are required — simply follow the instructions.

Allpay supports widely used platforms, including:

• Shopify
• WordPress
• Tilda
• and others

You can also connect Allpay to websites built on no-code and AI-based platforms, including vibe coding solutions such as Lovable and similar services. In many cases, integration can be completed without deep technical knowledge by following standard setup instructions.

If your platform is not listed among the ready integrations, a developer may be required. They can connect the system using Allpay’s technical documentation, and our technical support team is available to assist if needed.

Which option should you choose?

You decide which method works best for your business:

• Payment links only
• Website integration only
• Or both at the same time

Allpay gives you the flexibility to configure online payment acceptance according to your business model.

Test mode allows you to test payments without processing real transactions. This mode is typically used by developers during website development.

For API integrations

Test mode is activated separately for each integration in the <span class="u-richtext-element">Settings</span> --> <span class="u-richtext-element">API Integrations</span> section.

The list of test cards is available in the API documentation.

For payment links

‍Test mode is also available for payment links created in the Allpay dashboard.

You can activate it in the settings of each individual payment link. Test card details will be provided on the payment page.

Test receipts

To generate test receipts in test mode, you need to enter the API keys from the test account of the corresponding service (e.g., Morning or EasyCount) in the module settings.

VAT 0% may apply to sales to foreign residents.

According to the law, a foreign resident is defined as an individual who permanently resides outside of Israel or a legal entity registered abroad.

When processing a payment, there is no reliable technical way to determine whether the payer is a foreign resident. Geolocation is unreliable, as an Israeli resident may be abroad at the time of payment.

Since the business is in direct contact with the customer to whom it sells goods or services and reports to the tax authorities, the business is responsible for correctly issuing the tax invoice.

Automatic application of VAT 0%

A relatively reliable approach is to rely on the country in which the customer's card was issued (with the understanding that this method also has exceptions).

By default, Allpay includes a built-in feature that generates receipts with 0% VAT for payments made with foreign cards.

For technical reasons, the system can determine whether a payment was made with a foreign card only after the payment is actually completed. Therefore, if 18% VAT is set in the payment link settings, the system will automatically apply 0% instead of 18% after the payment is completed.

Since the tax receipt (hashbonit mas/kabala) is generated after the payment is completed, the receipt will show 0% VAT, and the service price will be equal to the final payment amount.

Example:

Payment with Israeli card:

Service — 100 NIS

VAT — 17 NIS

Total — 117 NIS

Payment with foreign card:‍

Service — 117 NIS

VAT — 0 NIS

Total — 117 NIS

We recommend in payment link settings set <span class="u-richtext-element">VAT mode</span> → <span class="u-richtext-element">included in price</span> and display prices with VAT already included. This will appear more natural to international customers.

Applying VAT for foreign cards

If a business does not want to rely on determining foreign residency based on the card’s country, it is necessary to activate the checkbox <span class="u-richtext-element">Charge VAT on foreign cards</span> in <span class="u-richtext-element">Settings</span> → <span class="u-richtext-element">Company</span>. This will apply VAT to foreign cards the same way as to Israeli cards.